Privacy Policy India

Effective Date: 2 February 2025
Last Updated: 2 February 2025

At Akeso Hair Transplant, we value your privacy and are committed to protecting your personal data in compliance with Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDPA) and the IT Act, 2000.

This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website https://akesohairtransplant.com or use our services.

By using our website and services, you consent to the collection, use, storage, and processing of your information as per this policy. If you do not agree, please refrain from using our website and services.

1. Information We Collect

1.1 Personal Data

We collect the following types of personal data when you interact with us:

• Identity Information: Name, age, gender, photograph
• Contact Information: Phone number, email address, postal address
• Medical Information: Hair transplant history , photos, medical conditions, allergies (if applicable)
• Financial Information: Payment details (processed via third-party payment gateways)
• Technical Data: IP address, device type, browser details, cookies

1.2 Sensitive Personal Data

Under Indian IT Rules, 2011, sensitive personal data includes medical history and financial details. We collect this information only with your explicit consent and use it solely for providing hair transplant services.

1.3 Cookies & Tracking Technologies

We use cookies and similar technologies for:

• Website analytics
• Enhancing user experience
• Security monitoring
• Advertising with help of google , meta and other online advertising platforms

You may disable cookies in your browser settings, but this may impact site functionality.

2. Lawful Basis for Processing Data

As per DPDPA, 2023, we collect and process your data based on:

• Consent: You provide explicit consent for data collection and processing.
• Contractual Necessity: We process your data to provide our services (e.g., scheduling procedures).
• Legal Obligation: We may retain and disclose data as required by Indian laws.

3. How We Use Your Information

Your personal data is used for:

• Providing Services: Scheduling hair transplant appointments and consultations.
• Customer Support: Responding to inquiries and resolving issues.
• Payments: Securely processing transactions via third-party gateways.
• Marketing & Communication: Sending information and promotional offers and advertising with google , meta ( facebook ) (only if you opt-in).
• Legal Compliance: Meeting obligations under Indian laws and responding to legal requests.

We do not use your data for automated decision-making or profiling.

4. Sharing & Disclosure of Data

We do not sell or rent your data. However, we may share it under the following conditions:

Meta Ads , facebook and instagram , Google ads – have permission to study google analytics , meta pixel to run retargeting ads , remarketing ads .

4.1 Third-Party Service Providers

We share data with trusted third parties to:

• Process payments (e.g., Razorpay, Paytm, banks)
• Host and maintain our website (e.g., web hosting services)
• Conduct marketing activities (only if consented)

4.2 Legal Authorities

We may disclose your information if:

• Required by Indian law enforcement, courts, or regulatory bodies.
• Necessary to protect rights, property, or safety.

4.3 Business Transfers

If our business is merged, acquired, or restructured, your data may be transferred.

5. Data Security & Storage

5.1 Security Measures

We use industry-standard security protocols, including:

• SSL encryption for secure website transactions.
• Access control mechanisms to prevent unauthorized access.
• Regular security audits to identify vulnerabilities.

5.2 Data Storage

Your data is securely stored on Indian servers or trusted cloud providers ( wordpress ) in compliance with DPDPA, 2023.

5.3 Data Retention

We retain your data for as long as necessary for:

• Service delivery
• Compliance with Indian legal requirements
• Resolving disputes

Once data is no longer required, we securely delete or anonymize it.

6. Your Rights Under Indian Law

As per DPDPA, 2023, you have the following rights:

6.1 Right to Access & Correction

You can request:

• A copy of your personal data.
• Correction of inaccurate or incomplete information.

6.2 Right to Withdraw Consent

You can withdraw consent for data processing (except where legally required).

6.3 Right to Erasure

You may request deletion of your data unless retention is required by law.

6.4 Right to Lodge a Complaint

If you have privacy concerns, you can file a complaint with:

• Akeso Hair Transplant’s Data Protection Officer (DPO)
• The Data Protection Board of India (when established under DPDPA, 2023)

To exercise your rights, email us at contactakeso@gmail.com.

7. Data Transfer Outside India

Under DPDPA, 2023, we do not transfer personal data outside India unless required for:

• Cloud storage on international platforms with strict data protection agreements.
• International transactions (if applicable).

Where international transfers occur, we ensure adequate security safeguards.

8. Third-Party Links

Our website may contain links to external websites (e.g., social media, payment gateways). We are not responsible for their privacy policies and recommend reviewing their policies before sharing data.

9. Changes to This Privacy Policy

We may update this policy periodically in accordance with Indian data protection laws. Any changes will be posted on this page with an updated effective date.

10. Contact Information

For privacy-related concerns, contact:

Akeso Hair Transplant
? Address: F-25, Second Floor, Preet Vihar, New Delhi
? Email: contactakeso@gmail.com
? Phone: +91 9643262655

If unresolved, you may escalate the complaint to India’s Data Protection Board (once operational under DPDPA, 2023).

? Important Notice

By continuing to use our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.